Own the end-to-end UX lifecycle from product discovery through developer handoff for enterprise applications. Define UX vision aligned with business goals and enterprise digital transformation initiatives. Run customer journey mapping, service blueprinting and information architecture for complex platforms. Established enterprise design systems, reusable UX patterns and governance standards across multiple products. Lead usability testing, heuristic evaluations and research synthesis; mentor designers and present strategy to senior leadership. Key projects: International SOS (Oryx), RSA Insurance, CAMSRep / Insunet, Northern Trust